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Posted on: December 30, 2019 • Category: Professionals

Call Center Specialist

Aurora Services

Apply By: February 20, 2020
No. of Jobs: 1
Job Type: Part-Time
Pay Type: Hourly
Compensation: $13-$15 - Hourly
Education: N/A

https://www.applicantpro.com/j/1289064-135368
Aurora Services
Eau Claire, Wisconsin 54703
US
Qualifications:
Essential Requirements/Functions: Associates degree from a two year/technical college, six months one year related experience/training, or equivalent combination preferred Acceptable Background Character Verification Ability to sit and operate a computer for extended periods of time, answer multi-line telephone(s), put supplies away, and load paper into equipment Capability of lifting up to 50 lbs. Must be able to twist, turn, squat, bend, reach, pull, push from high/low position, raise arms above shoulder, walk, climb stairs, and use hands and fingers Work in quiet to moderately noisy, traditional office setting Crisis/ mental health background needed If you are looking to a make a difference, join the Aurora team! Aurora Community Services is a proud to be an Employee Owned Company! An EOE/AA Employer

Responsibilities:
Openings on afternoons, overnights and weekend hours. Position can be remote! Aurora Community Services 24/7 Call Center provides information, support, and innovative solutions to individuals, customers, and businesses. We value employees that are passionate about delivering excellent service through superior written/verbal/interpersonal communication, analytical - problem resolution, as well as a desire and drive to help build, grow, and change with a fast moving company. Position Summary: This position is responsible for performing a wide range of tasks while providing telephonic assistance to consumers, Aurora employees, and contracted businesses. Professional Communication/Documentation: Manage activities securely and confidentially while maintaining professional therapeutic boundaries Operate a multiple-line telephone system and respond to calls promptly Prioritize a variety of incoming calls/emails and direct to appropriate resource Provide assistance/support while utilizing problem resolution techniques Analyze and de-escalate calls as necessary, remaining calm in any type of situation Document telephonic support services and maintain accurate schedules Write reports and correspondence Conduct calendar/appointment reminders or modifications Communicate training tracking/documentation to corporate office Effectively present information to individuals, small groups, staff, and management Provide team support and assistance in orientation/training of new team members Implement creative problem solving and excellent customer service skills Essential Skills: Solve practical problems and interpret oral, written, and diagram instructions Answer questions clearly, completely, and precisely Proficient use of Windows applications - Microsoft Word, Excel, Outlook, and ACCESS Accurate keyboarding and data entry Knowledge of Kronos and ability to learn new software Successfully work in a team environment and independently Understanding of - or capability of learning about - mental health services/support Creatively problem solve, implement organizational multi-tasking, and provide excellent customer service in demanding situations

Other Information:
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1289064-135368