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Posted on: December 30, 2019 • Category: Professionals

Call Center Specialist

Aurora Services

Apply By: February 20, 2020
No. of Jobs: 1
Job Type: Part-Time
Pay Type: Hourly
Compensation: $13-$15 - Hourly
Education: N/A
Aurora Services
Eau Claire, Wisconsin 54703
Essential Requirements/Functions: Associates degree from a two year/technical college, six months one year related experience/training, or equivalent combination preferred Acceptable Background Character Verification Ability to sit and operate a computer for extended periods of time, answer multi-line telephone(s), put supplies away, and load paper into equipment Capability of lifting up to 50 lbs. Must be able to twist, turn, squat, bend, reach, pull, push from high/low position, raise arms above shoulder, walk, climb stairs, and use hands and fingers Work in quiet to moderately noisy, traditional office setting Crisis/ mental health background needed If you are looking to a make a difference, join the Aurora team! Aurora Community Services is a proud to be an Employee Owned Company! An EOE/AA Employer

Openings on afternoons, overnights and weekend hours. Position can be remote! Aurora Community Services 24/7 Call Center provides information, support, and innovative solutions to individuals, customers, and businesses. We value employees that are passionate about delivering excellent service through superior written/verbal/interpersonal communication, analytical - problem resolution, as well as a desire and drive to help build, grow, and change with a fast moving company. Position Summary: This position is responsible for performing a wide range of tasks while providing telephonic assistance to consumers, Aurora employees, and contracted businesses. Professional Communication/Documentation: Manage activities securely and confidentially while maintaining professional therapeutic boundaries Operate a multiple-line telephone system and respond to calls promptly Prioritize a variety of incoming calls/emails and direct to appropriate resource Provide assistance/support while utilizing problem resolution techniques Analyze and de-escalate calls as necessary, remaining calm in any type of situation Document telephonic support services and maintain accurate schedules Write reports and correspondence Conduct calendar/appointment reminders or modifications Communicate training tracking/documentation to corporate office Effectively present information to individuals, small groups, staff, and management Provide team support and assistance in orientation/training of new team members Implement creative problem solving and excellent customer service skills Essential Skills: Solve practical problems and interpret oral, written, and diagram instructions Answer questions clearly, completely, and precisely Proficient use of Windows applications - Microsoft Word, Excel, Outlook, and ACCESS Accurate keyboarding and data entry Knowledge of Kronos and ability to learn new software Successfully work in a team environment and independently Understanding of - or capability of learning about - mental health services/support Creatively problem solve, implement organizational multi-tasking, and provide excellent customer service in demanding situations

Other Information:
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.